The laptop optical drive has disappeared from My Computer. You can see that the hard drive is still in there but not the optical drive. When you insert a CD or DVD disc into the optical drive, nothing happens.
1. Software-related problem.
2. Failed optical drive.
3. Problem with the motherboard.
Possible troubleshooting steps and repair solution:
First of all, test if the optical drive works on the BIOS level. You can test the drive with any bootable CD or DVD, for example, Windows installation CD, laptop recovery disc, live Linux CD, etc…
Try booting the laptop from the bootable CD or DVD disc. If the laptop boots from the disc, it means the optical drive is functioning properly and your problem is software-related. You can try this trick. If it doesn’t work, try reinstalling the operating system from scratch.
If the optical drive doesn’t work on the BIOS level, most likely the drive is bad and has to be replaced. Before you replace the optical drive, try reconnecting it to the motherboard. Just in case, to make sure it’s not a connection-related problem.
If reinstalling the operating system and replacing the optical drive still doesn’t fix the problem, you have a faulty motherboard. Apparently, the drive controller is bad and the motherboard has to be replaced.
Alternatively, you can buy an external USB optical drive and use it instead of the internal drive.